I ordered from Vonns Creations a beautiful Green/yellowish colored tissue paper that I wanted to craft with. This is a shop that I had featured in my previous blog post, raving about the paper choices, and how cheap it was! I had ordered my product on the 29th of June, and sent the shop owner (on Etsy) on the 6th of July asking if she had shipped my order. Granted this shop is based out of Canada, so I had to make sure that the postal strike was done for good. Which it had been.) So I had emailed her asking when she would ship my product. no reply. I asked again saying, Its been a few days since I've emailed, I wanted to check and make sure everything was okay .. STILL no reply.
Looking on her Updated list, she had new listings the day after I had emailed her the first time! Yet she couldn't email me back? So I did what any buyer would do, and that is to start a Paypal dispute!. After waiting all that time, I got my money back (still no reply/answer from vonnscreations) on July 16th.
During all of this, I kept checking her Etsy to see if there were any other people having to go through the same thing I did, Only to see other negative reviews. After the 2nd negative review, She completely took everything out of her shop and Abandoned the account. She does however state on there that she has 2 other accounts, which have negative feedback as well, saying that there is no communication with the seller and that they didn't receive their product. Those accounts are: prettydecorandmore And GlamorousBabyDesigns.
Its very saddening to me when I have to call a company out, but NO customer service and no product? That's pretty much like going into my house and stealing right in front of me. I cant help but tell other people so that they have the knowledge ahead of time!. I am going to start googling each company to see if there are any good or bad reviews. I relied on Etsy's feedback system which is flawed because you don't see who is making the purchase OR leaving the feedback. Ebay you can at least see that its not the seller blowing smoke up their profile! Anyway, I'm done ranting for the night. I will be doing a review on the company that i had ordered from after paypal gave me a refund. Hopefully they will be a bit faster than VonnsCreations.